Feedback and Complaints

Your feedback is important as it helps us to know what we are doing well, and what we need to improve.

Members of the general public and any person connected with our organisation has the right to give us feedback, express their concerns, or lodge a complaint.

The following guidelines explain how you can do that. Choose from one of the following options to provide your feedback, concern or complaint.

Alternatively, you could go direct to the NDIS website.

Disability Royal Commission

The Disability Royal Commission wants to hear from all Australians about their experiences of violence, abuse, neglect and exploitation of people with disability.

The Royal Commission is now accepting public submissions. Submissions received at this time will form part of the commission’s records. This means that if you decide to make a submission at this time, the information you provide will be publicly available.

For more information about making a submission, you can visit the Royal Commission website.

If the matter has not been resolved to your satisfaction, you may wish to contact one of the following organisations. We can help you to contact them if you wish.

Citizen Advocacy
P (08) 9445 9991

Mental Health Advocacy Service          
P (08) 6234 6300

Mental Health Law Centre
P (08) 9328 8012

NDIA Internal Review
P 1800 800 110

Ombudsman WA
P 1800 117 000

People with Disabilities (WA)          
P (08) 9420 7279

NDIS Quality & Safeguarding Commission
P 1800 035 544

Health and Disability Services Complaints Office (HaDSCO)
P (08) 6551 7600