About the Role:

The Business Systems Analyst and Trainer plays a pivotal role in supporting the development and enhancement of our client case management application and other Salesforce solutions for one of our organisations, Outcare. In this position, you’ll contribute to the identification, design, development, and implementation of business applications on the Salesforce platform, helping ensure they continue to evolve and meet organisational needs.

You’ll work closely with a range of stakeholders to coordinate and support user acceptance testing, ensuring system updates run smoothly and integrate seamlessly into daily operations. You’ll also develop end‑user guides, deliver training, and implement change management processes to support the successful adoption of applications.

In addition, you’ll help teams navigate change by making new features and processes feel intuitive, approachable, and easy to adopt.

Your day to day will look like:

• Collaborating with the Applications team, internal stakeholders and other vendors to support critical project requirements including discovery, implementation, user acceptance testing and training.
• Prioritising projects and tasks on the applications backlog in liaison with the Applications team and internal stakeholders.
• Developing and delivering training materials for users, as well as documenting business and system requirements and processes.
• Creating project frameworks and defining scopes of work to ensure they are achievable, in budget and in alignment with our IT Strategic Plan and Roadmap.
• Collaborating with key business stakeholders and the Applications team to review and analyse business processes and system requirements to ensure the continuous enhancement of existing systems and successful adoption of new initiatives.

About Us:

PeopleKind Group is the parent company of a diverse and growing group of leading Western Australian community services organisations. Our organisations deliver services that encompass disability, housing, allied health, justice, child protection and reintegration.

We exist to empower people to live their best life. And we live our values every day. We’re respectful, compassionate, courageous, resilient, and collaborative.

We’re accountable to our colleagues as well as the people we support through our organisations. We’re person-centered and design our services to meet the needs of individuals.

At PeopleKind Group, we’re for people.

About You:

• Experience implementing business systems and developing and delivering systems training to a wide range of stakeholders.
• A natural curiosity and a passion for learning, problem‑solving, and improving business processes.
• Strong communication skills, with the ability to build trust and foster positive collaboration with internal teams.
• Proven ability to support user acceptance testing, including documenting outcomes and providing clear feedback to internal and external stakeholders.
• A positive, “can‑do” attitude with a willingness to be flexible and adaptable.
• Action‑oriented, with strong analytical and problem‑solving skills.
• Experience with Salesforce is preferred but not essential.

Why Join Us?

• Salary packaging benefits (reduce your tax amount up to $18,550 per annum)
• Free onsite parking
• Annual Leave loading and access to our excellent Employee Assistance Program
• Progressive working approach with the ability to substitute public holidays to provide greater work/life balance
• Flexible working arrangements and be part of an organisation who values work life balance

Applications close: Thursday, 26 March 2026

Please note - we may commence interviews prior to applications closing and reserve the right to close the advert early, so we recommend applying at your earliest convenience.

PeopleKind Group is an equal opportunity employer. We encourage individuals from all backgrounds to apply and welcome any necessary adjustments to support your application. Please contact our People & Culture team (people@peoplekind.org.au) if you need any support or have any questions.