•  Join a supportive and collaborative team that values work-life balance!
•  Great salary packaging benefits
•  Central location with free on-site parking

 About Us

PeopleKind Group is the parent company of a diverse and growing group of leading Western Australian community services organisations. Our organisations deliver services that encompass disability, housing, allied health, justice, child protection and reintegration.

 We exist to empower people to live their best life. And we live our values every day. We’re respectful, compassionate, courageous, resilient, and collaborative.

 We’re accountable to our colleagues as well as the people we support through our organisations.

 We’re person-centred and design our services to meet the needs of individuals.

 At PeopleKind Group, we’re for people.

About the Role

We have an exciting opportunity for an End User Support Specialist to join our Information Technology team in a permanent full-time role based at our Burswood office. As part of a supportive and collaborative team, you will serve as the first point of contact for IT support, providing Level 1 & Level 2 assistance across the Group.

This role also includes delivering on-site support at any of our Perth Metro offices as required. As a Not-For-Profit organisation, you will also be entitled to attractive salary packaging, with free parking available at most of our sites, flexible working arrangements, and ongoing training opportunities.

Responsibilities include, but are not limited to:

• Serve as the first point of contact providing timely and effective IT assistance, remotely, or in person.
• Deliver outstanding customer service by attending to incoming support requests.
• Process onboarding and offboarding requests for end-user accounts and access.
• Assist with the deployment and setup of new devices and applications.
• Ensure compliance with IT security policies and best practices in all support activities.
• Be available to travel to any of our Perth Metro sites, and on-call one weekend per month as part of the rotating roster.

Our Ideal Candidate

• Relevant qualifications or certifications in Information Technology or a related field (e.g., CompTIA A+, Microsoft, ITIL).
• Experience using enterprise ticketing systems (e.g., HaloITSM), including managing and resolving tickets in line with SLAs.
• Understanding of end-user security best practices and data protection principles.
• Proven problem-solving abilities with a logical and analytical approach to troubleshooting.
• Strong interpersonal and communication skills, with the ability to engage effectively with users at all levels.
• Reliable vehicle and current driver’s license.
• Desirable: 1-2 years of experience in an IT support or helpdesk role, or equivalent practical experience.

Applications will close by 10th June 2026. Short-listing for this position may be conducted prior to the closing date.

To apply, please submit your resume and covering letter by clicking on “Apply Now”. If you have any further questions, please do not hesitate to contact the team at people@peoplekind.org.au 

At PeopleKind Group, we believe that our strength lies in our diversity. We're committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to thrive.

No matter your background, identity, or lived experience, we celebrate what makes you unique and welcome the opportunity to learn from you. If you're passionate about what you do and ready to bring your authentic self to a team that values innovation, collaboration and equity, we'd love to hear from you.

Your next opportunity is here - let's build a positive future together.

We are seeking a part time (0.5 FTE) Complaints and Investigations Lead to play a critical role in strengthening how we deliver safe, high‑quality services to the WA community

This role is a newly established, group‑level role created to strengthen how feedback, complaints and investigations are managed across a diverse group of human service organisations.

About Us

PeopleKind Group is a for-purpose company and parent to organisations that make a positive and lasting difference in our community.

The organisations of PeopleKind Group are diverse yet complimentary. Together, they make a positive and lasting difference in our community through services that encompass housing, disability services, allied health, justice, child protection, reintegration and more.

We have a shared vision: A community where everyone belongs and feels connected.

Our purpose is clear: We empower people to live their best life.

And our values define us: We’re compassionate, respectful, collaborative, resilient and courageous.

We’re for People. We are PeopleKind Group.

About the role

The Complaints and Investigations Lead plays a critical part in upholding the rights of the people we support, maintaining safe and high‑quality services, meeting NDIS Practice Standards and other regulatory requirements, and using feedback to drive continuous improvement.

Working with a high degree of independence, you will ensure complaints and concerns are handled in a timely, fair, respectful and transparent manner, and that investigations are objective, trauma‑informed and evidence‑based. You will also contribute to a positive organisational culture where feedback is welcomed and acted upon. 

Key responsibilities

• Coordinate the end‑to‑end management of feedback and complaints across the organisation
• Ensure complaints are acknowledged promptly and resolved within agreed timeframes
• Maintain accurate and compliant complaints records and registers
• Lead or coordinate investigations where independence from subsidiaries is required
• Prepare clear, professional written responses to complainants
• Identify and escalate high‑risk matters, including safeguarding and reportable incidents
• Analyse complaint data and trends to inform risk management and continuous improvement
• Prepare reports for Executives, the Board and governance committees
• Provide advice and guidance to staff on complaints handling and investigations

About you

You are a highly professional, detail‑oriented practitioner who can manage sensitive and complex matters with empathy, integrity and confidence. You are comfortable working independently, exercising judgement, and engaging with a wide range of internal and external stakeholders.

You will bring:

• Experience in complaints handling, investigations, safeguarding or quality roles
• Experience in compliance and quality assurance, ideally within NDIS or human services
• Strong analytical skills and attention to detail
• Excellent written communication skills, including report writing and formal responses
• The ability to build trust and communicate respectfully with people from diverse backgrounds
• A practical, improvement‑focused mindset
• Qualifications in a relevant field and knowledge of the not‑for‑profit sector are highly regarded. 

Additional requirements

• Australian citizenship or permanent residency
• Current driver’s licence
• NDIS Worker Screening Check
• Ability to obtain Working With Children Check and other relevant clearances
• Satisfactory medical clearance

Why join PeopleKind Group?

• Purpose‑driven work that makes a real difference
• Salary packaging benefits – reduce your taxable income by up to $18,550 p.a.
• Free onsite parking at our modern office location in Burswood
• Progressive leave options – substitute public holidays for days that matter to you
• Flexible work arrangements to support work–life balance
• Health & wellbeing support including confidential EAP
• Opportunity to work with a variety of different subsidiaries in a values-led organisation

How to Apply

If you’re passionate about making a meaningful difference, we encourage you to apply.

Please send us your CV and a short cover letter telling us why you’re the perfect fit for this role.

If you have any questions about the role or the recruitment process, feel free to contact Daniel Reid, Chief Strategy Officer on 0437 316 138

 Applications close 9am Tuesday, 2^nd June 2026.

Early applications are encouraged as we may commence interviews prior to the closing date.

PeopleKind Group welcomes applications from diverse backgrounds and is committed to creating inclusive and respectful workplaces.