About Us:

PeopleKind Group is the parent company of a diverse and growing group of leading Western Australian community services organisations. Our organisations deliver services that encompass disability, housing, allied health, justice, child protection and reintegration.

We exist to empower people to live their best life. And we live our values every day. We’re respectful, compassionate, courageous, resilient, and collaborative.

We’re accountable to our colleagues as well as the people we support through our organisations. We’re person-centred and design our services to meet the needs of individuals.

At PeopleKind Group, we’re for people.

About the Role:

Working closely with Workforce Management, Applications, and End User Support teams, the role administers the set-up, maintenance, and removal of access to workforce and other business systems. Key responsibilities include handling application-related support tickets, ensuring high-quality internal customer service, and gaining a deep understanding of PeopleKind Group’s application architecture.

Additionally, the role administers access to multiple applications, supports user acceptance testing (UAT), delivers training, creates help guides, and communicates system changes. It also contributes to implementation and continuous improvement projects.

 Key responsibilities:

• Works in collaboration with the workforce management teams to ensure that the scheduling/rostering records and software are up to date.
• Provides dedicated, high-quality support to front-line employees, enabling them to confidently navigate workforce systems and business applications, thereby optimizing productivity and system usage.
• Monitor and maintain relevant workforce systems and application access for employees as part of the onboarding, role changes and offboarding processes.
• Problem, support and information requests are responded to accurately and in a timely manner.
• Provides ongoing training and support to employees, ensuring they are well-equipped to perform their roles using the relevant applications.
• Positive engagement in training, use of training resources and adoption of application processes.

What is required:

• Experience providing technical support for workforce management systems, business applications, or scheduling tools.
• Strong troubleshooting and problem-solving skills to resolve user issues promptly and effectively.
• Demonstrated ability to deliver user training and create supporting documentation (e.g., guides, tutorials).
• Considerable experience and skills in the use of a range of software including Microsoft Office, Salesforce, and electronic records management systems.
• Excellent communication skills, both written and verbal, to effectively assist and guide front-line employees.

    Desirable:

• CRM system administration experience.
• Experience in the use of digital learning tools and platforms for development of training and learning materials.

Have a question about the application process? Contact Josie Perry, Manager People & Culture on 0423 567 671.

Apply now. It’s time to let your resume and cover letter do the talking. 

Applications close Friday 29th November 2024. Interviews may start before the closing date.